Product Management Specialist

US-VA-Manassas
ID
2017-1065
# of Openings
2
Department
Hidden (24713)

Overview

Evaluate Risk – Solve Problems – Develop Efficiencies

 

High energy trouble shooters.  Know no strangers.

 

Our front-line team is central to our organization’s success.

 

You are the face of BerkleyNet with every customer interaction, and you do it flawlessly.

 

Drive change, develop solutions and stand out as a member of the BerkleyNet team.

 

Who we are…

 

BerkleyNet is an innovative and leading provider of workers compensation insurance and services.  We were started in 2006 with the goal of delivering an easier solution for customers - driven by speed and simplicity.  Since that time, we've developed a national presence and are recognized for our "Ridiculously Fast, Amazingly Easy" approach to workers compensation.  If you are looking to join a fast-paced, energetic and passionate team with room for professional growth and development - BerkleyNet may be a great fit for you.

 

 

The BerkleyNet Way is…

 

  • Fearlessly Explore New Paths
  • Generate Solutions and Positive Energy
  • Responsiveness is our Reputation
  • Integrity is non-negotiable
  • Embrace Ownership and Adaptability
  • Be a Community Builder
  • Be an Original
  • Communicate openly and share knowledge

Responsibilities

Duties & Responsibilities

 

  • Learn and become knowledgeable about our products, department processes, functionalities and requirements
  • Research, understand and apply decision-making ability when handling customer inquiries
  • Handle multiple priorities with attention to detail such as responding to customer calls, reviewing accounts, and completing transactions
  • Based on authority level, make sound financial decisions on behalf of the company
  • Understand and interpret data to drive efficiencies
  • Work both independently and within a team environment

Qualifications

Requirements

 

  • Bachelor’s degree or higher
  • Superior organizational and time management skills with ‘catch everything’ detail
  • Possess strong quantitative, analytical and problem-solving skills
  • Exceptional communication skills with grace under pressure and right-now responsiveness
  • Must be customer focused with the ability to maintain a good phone presence and exercise good judgment
  • Must possess excellent verbal, written, and interpersonal skills

Proficiency with basic Microsoft Office products, including Excel

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